Appointed by executive leadership to step up and steer nationwide day-to-day service operations, team performance, and user lifecycle strategies across Argentina.

• Operational Oversight: Direct daily national service delivery workflows, ensuring platform consistency and maintaining high-quality operational standards across all accounts.
• User Onboarding & Adoption: Lead the welcome and onboarding strategies for new users, optimizing early lifecycle engagement and system adoption metrics.
• Data Analytics & Statistics: Track user progress velocity and analyze operational data to build performance statistics that drive strategic, data-informed decisions.
• Team Leadership & Management: Directly manage, mentor, and upscale the national service delivery team, aligning daily performance with company metrics.

Execute end-to-end B2B portfolio operations and client relationship management for key corporate accounts across Argentina and Uruguay.

• Stakeholder Management: Act as the primary escalation point and strategic partner for country managers, corporate stakeholders, and HR directors, aligning program delivery with client business goals.
• B2B Account Delivery: Handle total account lifecycle operations for enterprise clients, ensuring long-term program health and health-metric tracking.
• Performance Reporting & ROI: Analyze macro-level user data to design and deliver high-impact executive reports that prove continuous value and clear ROI to corporate partners.
• Cross-Functional Alignment: Select, onboard, and mentor delivery teams to ensure service execution matches enterprise quality standards.

Acted as a specialized retention representative, managing high-risk account resolutions and protecting corporate revenue.

• Retention Engineering: Analyzed critical user situations and tailored recovery strategies to prevent churn, successfully driving customer satisfaction and retention.
• Operations & Compliance: Drafted official legal documents, processed contractual agreements, and managed sensitive billing and financial data.

Served as the primary point of contact for platform users, optimizing the initial onboarding experience and long-term user adoption.

• Engagement Tracking: Monitored user progress velocity and platform interaction metrics to proactively re-engage inactive accounts.
• Technical Support: Resolved high-volume technical and content inquiries, bridging the gap between end-users and the platform architecture